Return & Refund Policy
Return & Refund Policy – Orynxel™
At Orynxel™, customer satisfaction is important to us. We strive to provide quality stationery, office supplies, and organizational products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
1. Return Requirements
Customers may request a return within 30 days of receiving their order, provided that:
• The product has not been used and remains in its original condition
• All original packaging, labels, and accessories are included
• Proof of purchase, such as an order confirmation or receipt, is provided
Products that do not meet these conditions may not be eligible for a refund.
2. How to Start a Return
To request a return, please contact our customer support team:
Email: [service@orynxel.com](mailto:service@orynxel.com)
Phone: +1 (415) 441-1331
After your request is reviewed and approved, we will provide:
• Return instructions
• The appropriate return shipping address
• Return shipping information when applicable
Please do not send products back without prior authorization, as unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Products
We recommend inspecting your order immediately after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 72 hours of delivery and provide photos showing:
• The product received
• The packaging materials
• The shipping label
After reviewing the information, we will determine whether a replacement, exchange, or refund is appropriate.
4. Non-Returnable Items
The following items may not be eligible for return:
• Products that have been used or altered
• Customized or personalized stationery items
• Gift cards or digital products
• Clearance, final-sale, or promotional items marked as non-refundable
If you are uncertain whether your item qualifies for return, please contact us before initiating the process.
5. Exchanges
If you would like to exchange a product, please:
• Contact our support team for approval
• Return the original item according to the provided instructions
• Place a new order for the desired replacement item
This process helps us maintain inventory accuracy and provide faster service.
6. European Union Customer Rights
Customers located within the European Union may have the right to cancel or return eligible orders within 14 days of delivery, provided that:
• The product remains unused
• Original packaging is retained
• Proof of purchase is available
These rights apply in addition to our standard return policy where required by law.
7. Refund Process
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
• The refund will be issued to the original payment method
• Processing times may vary depending on your payment provider or financial institution
• Most refunds are completed within 10 business days
If you have not received your refund after 15 business days, please contact us for assistance.
Email: [service@orynxel.com](mailto:service@orynxel.com)
8. Return Shipping Address
The appropriate return address will be provided after your return request has been approved. Please do not send returns to our business correspondence address unless specifically instructed.
Company Contact Information
Orynxel™
Fashion Exchange, Inc.
1446 Polk St
San Francisco, CA 94109
United States
Phone: +1 (415) 441-1331
Email: [service@orynxel.com](mailto:service@orynxel.com)
At Orynxel™, we are committed to providing a transparent, fair, and customer-friendly return experience while delivering quality stationery and office products that support creativity, productivity, and organization.